Florist Elephant and Castle: Online Flower Delivery Terms for Local Customers

Florist Elephant and Castle – Online Flower Delivery Terms & Conditions

Introduction

Welcome to Florist Elephant and Castle. These Terms & Conditions govern the use of our website and services for online flower delivery in Elephant and Castle and neighbouring areas. Please read these terms carefully before placing any order with us. By using our website and completing an order, you agree to be bound by these Terms & Conditions. If you do not accept any part of these terms, please refrain from using our services.

Application of Terms

These Terms & Conditions apply to all online orders placed for flower delivery to customers in Elephant and Castle and the surrounding areas. They cover the use of our online platform, the placing of orders, payment terms, order cancellations, liability, and applicable law.

Order Process

To purchase flowers and related products from Florist Elephant and Castle online, please follow the order process set out on our website:

Selection: Browse our online catalogue to select your preferred bouquets and products. Each product is accompanied by a description and price.
Personalisation: Enter your delivery details, including recipient name, address (including postcode), and any personalised message you wish to include. Ensure all details provided are accurate to avoid delivery issues.
Delivery Date: Choose your preferred delivery date from the available options. Same-day delivery may be available on orders placed before the cut-off time displayed on our website.
Order Review: Review your order carefully before proceeding to payment. You will have an opportunity to amend details at this stage.
Submission: Submit your order via our secure checkout process. Once your order is submitted and payment is confirmed, you will receive an order confirmation by email. This email forms the contract between you and Florist Elephant and Castle for the sale and delivery of the items specified.

All orders are subject to availability. In the event that a particular flower or product is unavailable, we reserve the right to substitute it with a product of similar style, quality, and value. We will always attempt to notify you of any substantial changes before dispatch.

Payments

All online flower delivery orders must be paid for in advance. Florist Elephant and Castle accepts major debit and credit cards through our secure payment gateway. Prices listed on our website are in Pounds Sterling (GBP) and include VAT where applicable.

The total price will include the cost of selected products, any personalisation options, and applicable delivery charges, which are clearly identified during the checkout process. Your order will not be processed until payment is successfully received and authorised.

We take reasonable care to ensure our website is secure and that your payment information is handled safely. However, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data provided when accessing or ordering from our website.

Delivery

Florist Elephant and Castle provides flower delivery throughout Elephant and Castle and surrounding areas, subject to confirmation during checkout. Deliveries cannot be made to PO Boxes or addresses outside our delivery radius as stated on the website.

Standard deliveries are made on the date selected by you during checkout. While we make every effort to deliver on the requested date, occasional delays may occur due to circumstances beyond our control (such as traffic disruptions, adverse weather, or force majeure events). Where possible, we will notify you of any unavoidable delays.

If the recipient is unavailable at the delivery address, our delivery personnel may attempt one or more of the following at their discretion:

Leave the flowers with a neighbour and leave a card for the recipient
Leave the flowers in a safe location near the delivery address
Return the flowers to the shop (in which case it is the recipient’s responsibility to arrange re-delivery or collection; additional charges may apply)

It is your responsibility to provide correct delivery details. We cannot accept liability for failed or delayed deliveries where the supplied address is incorrect or incomplete.

Cancellations and Amendments

You may cancel or amend your order provided we receive your request in writing before your flowers have been prepared or dispatched for delivery. Please refer to the cut-off times indicated during your order process. Cancellations received after dispatch cannot be accepted because of the perishable nature of our products.

If you wish to amend delivery details or the order itself, please contact us as soon as possible, clearly referencing your order number. We will do our utmost to accommodate reasonable amendment requests but cannot guarantee changes once order preparation has commenced.

Should you need to cancel an order and are eligible for a refund, we will process it within 5 working days using the original payment method. We reserve the right to deduct any processing or administrative costs incurred.

Product Availability and Substitutions

The fresh nature of flowers means that certain varieties may not always be available, especially during periods of high demand or seasonal fluctuations. Florist Elephant and Castle reserves the right to substitute flowers or packaging with alternate products of equal or greater value and similar appearance and style.

If a significant change is required, we will make every reasonable effort to notify you ahead of delivery. If you are unsatisfied with the substitute provided, please contact us upon receipt to discuss your concerns.

Non-Delivery and Returns

If your flowers have not been delivered as scheduled, please notify us within 24 hours of the agreed delivery date so we can investigate and resolve the matter. Due to the perishable nature of flowers, returns are only accepted if the delivered product was damaged or of unacceptable quality at the time of delivery.

If your order arrives damaged, please notify us immediately upon receipt, providing photographic evidence where possible. We may, at our discretion, replace the product or offer a refund. Our liability in such cases will be limited to the value of the original order.

Customer Responsibilities

By placing an online flower delivery order with Florist Elephant and Castle, you confirm that:

All information supplied is accurate, current, and complete.
You are aged 18 or over and legally capable of entering into binding contracts.
Any message supplied as part of the order is not illegal, offensive, or otherwise in violation of third party rights.

Upon delivery, it is the recipient’s responsibility to care for the flowers in accordance with the care instructions where included. We cannot be held liable for deterioration of flowers due to neglect or improper care after delivery.

Liability

Florist Elephant and Castle will not be liable for any loss or damage arising from:

Failure to deliver within a specified time frame where delays are outside our reasonable control
Incorrect or incomplete delivery information supplied by the customer
Non-availability of particular flowers resulting in substitutions
Failure by the customer or recipient to follow flower care instructions
Unauthorised access to, or misuse of, this website

Nothing in these Terms & Conditions will exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under English law. In all other cases, our liability is strictly limited to the purchase price of the items ordered.

Intellectual Property

All content on the Florist Elephant and Castle website, including images, text, logos, and product descriptions, is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any of our website content without explicit written permission.

Governing Law and Jurisdiction

These Terms & Conditions and any contract between you and Florist Elephant and Castle for online flower delivery are governed by the laws of England and Wales. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Updates and Changes to Terms

Florist Elephant and Castle reserves the right to amend these Terms & Conditions at any time. Updates will take immediate effect upon posting to our website. We encourage you to review these terms each time you place an online flower delivery order with us.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court or regulator, the remaining provisions will continue to apply.

Contact and Customer Service

If you have any questions about these Terms & Conditions or require assistance with your Flower Delivery Elephant and Castle order, please use the contact form on our website. We are committed to providing the best possible customer service to all our customers across Elephant and Castle and the neighbouring areas.

Conclusion

Florist Elephant and Castle is dedicated to delivering high-quality flowers and excellent service throughout Elephant and Castle and the surrounding districts. By placing your order with us, you signify your understanding and agreement to our Terms & Conditions.