Returns, Refunds & Complaints Policy for Fresh Flowers in Elephant and Castle
Our Commitment to Fresh Flower Satisfaction
At Florist Elephant and Castle, we understand that receiving beautiful, fresh flowers is important to our customers. As a trusted local florist serving both households and businesses in the Elephant and Castle area, we take pride in our Fresh Flowers Guarantee. Every bouquet leaving our shop is carefully checked for quality and freshness, ensuring you or your recipient enjoy the very best.
Damaged-on-Arrival Policy
We take extensive care in arranging and packaging our fresh flowers. However, in the rare event that your flowers arrive damaged, wilted, or otherwise unsatisfactory, please notify us as soon as possible on the day of delivery. To help us resolve the issue swiftly, we may request photographs of the damaged items as proof. This helps us continually improve our packaging and delivery processes for all our customers in Elephant and Castle and nearby areas.
Freshness Window
Florist Elephant and Castle is dedicated to supplying only the freshest flowers. To ensure our Fresh Flowers Guarantee, please contact us about any concerns with freshness within 48 hours of receiving your floral arrangement. We source our flowers daily and strive for each bouquet to remain fresh for a minimum of five days with proper care. Details for flower care are included with every order, helping you maximise the enjoyment of your blooms.
Refund and Replacement Options
If your flowers are damaged on arrival or do not meet the freshness expectations as outlined by our guarantee, we offer flexible solutions:
- Replacement: We will arrange prompt delivery of a replacement bouquet to match your original order.
- Refund: If a replacement is not possible or preferred, we offer a full or partial refund, depending on the nature of the issue.
Each situation is handled individually, with our priority being your satisfaction as a valued member of the Elephant and Castle community. Our team will guide you through the process, ensuring any issues are resolved with minimum hassle.
How to Make a Complaint
Your feedback matters to us. If you wish to make a complaint about an order, our products, or your experience, we encourage you to get in touch as soon as possible—ideally within 48 hours of delivery. We kindly ask for your order details and a description of the issue so we can thoroughly investigate. Most complaints are resolved quickly and to your satisfaction; we aim to respond to all queries promptly as part of our commitment to Elephant and Castle’s community.
Trusted Elephant and Castle Florist
For years, Florist Elephant and Castle has delivered fresh flowers with care and professionalism to homes and businesses across the area. As your local florist, we stand by the quality of our flowers and our focus on outstanding service. We welcome feedback and are always striving to ensure our floral arrangements bring joy and satisfaction every time.
If you have any concerns about your order, please reach out to us. Our dedicated team will work diligently to put things right, providing the friendly and dependable service our local customers have come to trust.
